When it comes to the service industry, the saying is “the customer knows best.” While this isn’t always the case, you should still listen to your guests. Often, visitors to your business have additional insight on growth opportunities, and by listening to them, you...
A few months ago, I had written a blog post about why you cannot always trust online glowing reviews. The same applies to negative online reviews. If someone had a good reputation for the most part and you end up finding a spiteful review about that individual, be...
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